Customer ServiceĀ
It is an attitude, not a department.
The Standards
Your job today is toĀ influenceĀ someone's life and wellbeing.Ā Ā
It is a privilege and a responsibility.
Smile, you are on stage!
Appearance
Professional, clean, KIME branded attire is required on the coaching floor.Ā Ā
Cleanliness
Clean workspaces and facilities are the responsibility of every team member.
Support Your Teammates
We work together!
Our external customer service is a reflection of our internal customer service.
Greetings
A warm welcome on phone and in person is felt by our customer!
Acknowledge by name when they walk in the door, answer within two rings when they call.
Questions & Complaints
Own it!
Team - It Starts With "Us"
"Coming together is a beginning, staying together is progress, and working together is success."
ā Henry Ford
